Privacy Policy
Last Updated: 25 December 2025
This Privacy Policy explains how SoulDate collects, uses, discloses, and protects personal information. It includes India-specific contact and grievance information where applicable.
1. Controller and Contact
- SoulDate (operated by [Company Name]) is the data controller for personal data collected through the Service.
- Data Protection / Grievance Contact (India): contact@softhuge.com
2. Information We Collect
- Account and profile data: name, email, phone, DOB, photos, bio, preferences.
- Usage data: interactions, messages, matches, app usage metrics.
- Device & technical data: device identifiers, IP address, user agent, OS.
- Location data: coarse or precise location if the user grants permission.
3. How We Use Information
We process personal data to:
- Provide and improve matching and discovery features.
- Operate core functionality (accounts, messaging, payments).
- Detect and prevent abuse, fraud, and policy violations.
- Comply with legal obligations and respond to lawful requests.
4. Legal Bases and International Transfers
- Where required by law, we rely on consent, contract performance, legitimate interests, or legal obligations.
- Data may be processed by service providers located outside your country; we use contractual safeguards for transfers.
5. Sharing and Disclosure
- We do not sell personal data. We may share data with:
- Service providers (hosting, analytics, payment processors)
- Law enforcement or regulators when required by law
- Other users (limited profile fields and photos as part of matching)
6. Retention
- We retain account data for as long as the account is active and thereafter as required for legal compliance or legitimate business needs. Specific retention periods are applied to logs, transactional records and backups.
7. Your Rights (access, correction, deletion)
- Users may access, rectify, or request deletion of their personal data. To exercise rights, contact: contact@softhuge.com
- For Indian users, you may also reference applicable provisions under the Information Technology Act and rules.
8. Security
- We implement administrative, technical, and physical safeguards to protect personal data. However, no system is completely secure.
9. Cookies and Tracking
- We use cookies and similar technologies for analytics and personalization. You can control cookies via device settings.
10. Children's Privacy and Age Enforcement
- SoulDate is only for users 18+. Accounts suspected of belonging to minors will be removed.
11. Grievance Officer & Indian Compliance
- As required by Indian intermediary rules, we provide a Grievance Officer contact for India-based users:
12. Changes to this Policy
- We will notify users of material changes and post the updated policy with effective date.
For privacy inquiries, contact contact@softhuge.com.