Refund Policy

Last Updated: November 25, 2025

This Refund Policy outlines our policies for refunds on SoulDate premium subscriptions and purchases.

1. Subscription Refunds

Monthly Subscriptions

• You may request a refund within 3 days of purchase
• Refund requests must be submitted through the app
• Refunds are processed within 5-10 business days

Annual Subscriptions

• You may request a refund within 3 days of purchase
• Partial refunds may be available for unused portions

2. Premium Features

Individual Purchases

• Refunds available within 24 hours of purchase
• Must not have been used or consumed

Gift Purchases

• Refunds available if not delivered
• Contact support for assistance

3. Refund Eligibility

Refunds are not available for:

• Used or consumed premium features
• Accounts terminated for policy violations
• Refunds requested after the eligible period

4. Refund Process

1. Contact our support team
2. Provide your account details and reason for refund
3. We will review your request within 2-3 business days
4. Approved refunds are processed to your original payment method

5. Refund Timeframes

• Credit/Debit Cards: 5-10 business days
• Digital Wallets: 1-3 business days
• Bank transfers may take longer

6. Exceptions

We may make exceptions for refunds in cases of:

• Technical issues preventing service use
• Billing errors
• Account security concerns

7. Contact Us

For refund requests, contact us at:

• Email: support@souldate.com
• In-app support chat
• Support ticket system

We strive to resolve all refund requests fairly and efficiently.